Table of contents 3 min
Thank you for choosing our product, Doran. We strive to provide you with a high-quality user experience and are committed to your satisfaction. However, we understand that there may be instances where you may need to request a refund. This refund policy outlines the terms and conditions for refund requests for our product, Doran.
1. Eligibility for Refunds
1.1. Subscription Plan
Refunds are applicable only for users who have subscribed to a paid plan of Doran. Refunds do not apply to free trials or promotional offers.
Refund requests must be made within 30 days from the date of initial purchase.
Refunds will be considered on a case-by-case basis and granted solely at our discretion. We reserve the right to decline refund requests if we believe that the reasons provided are not valid or if the user has violated our terms of service.
2. Refund Process
2.1. Contact Support
To request a refund, please contact our customer support team at firstname.lastname@example.org and provide the following details:
- Your full name
- Email address associated with the Doran account
- Date of purchase
- Reason for refund request
Our customer support team will review your refund request and evaluate it based on the eligibility criteria mentioned in Section 1.
2.3. Refund Decision
We will notify you of our refund decision within 2 business days after receiving your refund request. If your refund request is approved, we will process the refund to the original payment method used for the purchase.
2.4. Non-Refundable Fees
Please note that any third-party fees or charges incurred during the purchase, such as transaction fees, are non-refundable.
3. Subscription Cancellation
3.1. Subscription Termination
If your refund request is approved, your subscription to Doran will be terminated, and you will no longer have access to the app and its features.
3.2. Pro-rated Refunds
If you have been charged for an upcoming subscription period, a pro-rated refund will be issued for the unused portion of the subscription.
4. Modifications to the Refund Policy:
4.1. Right to Modify
We reserve the right to modify, revise, or update this refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting the updated version on our website.
We will make reasonable efforts to notify users of any material changes to the refund policy through email or by prominently displaying a notice on our website.
Please ensure that you carefully read and understand our refund policy before making a purchase. By using our product, Doran, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined in this refund policy.
If you have any questions or need further clarification regarding our refund policy, please contact our customer support team at email@example.com.
Thank you for your understanding and cooperation.
Hey! I'm Linda Bui. I'm a career-changer. Bootcamp grad & Dev.